1. GENERAL PROVISIONS
1.1. These Terms and Conditions of Purchase and Sale (hereinafter referred to as the “Terms and Conditions”) set out the rights, obligations and responsibilities between the person purchasing goods from www.cosmos-shop.lt (hereinafter referred to as the “Buyer”) and MB Laurenta (hereinafter referred to as the “Seller”) when the Buyer purchases goods from the online store. By purchasing goods in the online shop, the Buyer agrees to the application of these Terms and Conditions.
1.2. The Seller reserves the right to change, amend or supplement the Terms and Conditions at any time, taking into account the statutory requirements. The registered Buyer will be informed of any changes, corrections or additions at the time of logging in to cosmos-shop.lt and will be required to re-accept the modified Terms and Conditions in order to shop in this online store.
1.3. You have the right to:
1.3.1. natural persons with legal capacity, i.e. persons who have reached the age of majority and whose legal capacity has not been restricted by a court;
1.3.2. minors aged between 14 and 18, with the consent of their parents or guardians, unless they are independent in the use of their income;
1.3.3. legal persons;
1.3.4. authorised representatives of all the above.
1.4. By accepting the Terms and Conditions, the Buyer confirms that, in accordance with 1.4. point 2, he/she is entitled to purchase goods from the cosmos-shop.lt online shop.
2. PROTECTION OF PERSONAL DATA
2.1. There are two ways for the Customer to order goods from cosmos-shop.lt:
2.1.1. by registering on this website and entering your email address. Email address and password;
2.1.2. without registering on this website.
2.2. When ordering goods, the Buyer shall both 2.1.1. both 2.1.2. In the ways provided for in the points of the Rules, in the relevant information fields provided by the Seller, he/she shall indicate his/her personal data necessary for the proper execution of the order: name, surname, delivery address, telephone number and e-mail address.
2.3.If the Buyer agrees, 2.2. The personal data referred to in point 4.1 may be processed by cosmos-shop.lt for direct marketing purposes. During the registration process, the customer has the option to choose whether or not to receive newsletters and special offers.
2.4. By consenting to the processing of his/her personal data for the purpose of the sale of goods and services in the Seller’s online shop, the Buyer also consents to the sending of information messages to the e-mail address and telephone number provided by him/her, which are necessary for the fulfilment of the order of goods.
2.5. The Seller undertakes not to disclose the Buyer’s personal data to third parties, except for the Seller’s partners providing delivery or other services related to the proper execution of the Buyer’s order. In all other cases, the Buyer’s personal data may be disclosed to third parties only in accordance with the procedure provided for by the laws of the Republic of Lithuania.
2.6. The Buyer’s identity document and the Buyer’s data contained therein provided to an employee of the Seller or Lietuvos Pasts shall be used only for the purpose of proper identification of the Buyer.
3. MOMENT OF CONCLUSION OF THE SALE AND PURCHASE AGREEMENT
3.1. The contract between the Buyer and the Seller shall be deemed to be concluded from the moment the Buyer, after having selected the product(s) to be purchased and having created a shopping cart, clicks on the “Checkout” link.
4. BUYER’S RIGHTS
4.1. The Buyer shall have the right to purchase goods in cosmos-shop.lt online shop in accordance with these Terms and Conditions.
4.2. The Buyer has the right to withdraw from the contract of sale and purchase of goods concluded with cosmos-shop.lt online store by notifying the Seller in writing (by e-mail, indicating the product to be returned, the order number and the reason for the return) not later than 14 (fourteen) working days from the date of delivery.
4.3. Rule 4.2. The Buyer’s right provided for in Clause 2.1 shall be exercised in accordance with the provisions of the Civil Code and the Resolution of the Government of the Republic of Lithuania on the Approval of the Rules of Retail Trade (11 June 2001, No. 697, 2014 edition).
4.4. Rule 4.2. The Buyer may exercise the right provided for in point (a) only if the goods have not been damaged or substantially altered in appearance, nor have they been used.
5. BUYER’S OBLIGATIONS
5.1. The Buyer is obliged to pay the price of the Goods and their delivery, as well as any other payments (if any, specified at the time of the conclusion of the Contract) and to accept the Goods ordered. The Buyer shall pay for the goods through the Paysera system, in cash at the time of delivery of the goods, to the authorised representative of the courier service that delivered the goods, or by bank card when picking up the goods from the selected parcel terminal.
5.2. If the data provided by the Buyer in the registration form changes, the Buyer must update it immediately 5.3 5.3. The Buyer shall sign the receipt with an authorised employee of LP EXPRESS UAB and the Buyer shall hand over to the Buyer the exact amount of money due for the Goods and the delivery costs
5.4. Once registered, the Buyer undertakes not to disclose his/her login details to third parties.
5.5. By using cosmos-shop.lt online shop, the Buyer undertakes to comply with these Terms and Conditions, other terms and conditions expressly stated in the online shop, and not to violate the legislation of the Republic of Lithuania.
6. SELLER’S RIGHTS
6.1. If the Buyer attempts to undermine the stability and security of the online shop or violates his/her obligations, the Seller shall have the right to restrict or suspend the Buyer’s access to the online shop or, in exceptional cases, to cancel the Buyer’s registration, immediately and without warning.
6.3. In important circumstances, the Seller may temporarily or permanently discontinue the operation of the Online Shop without prior notice to the Buyer.
6.4. The Seller shall have the right to cancel the Buyer’s order without prior notice to the Buyer if the Buyer, having chosen the option in 8.2.1. the method of payment provided for in Clause 3.1, fails to pay for the goods within 3 (three) calendar days.
7. OBLIGATIONS OF THE SELLER
7.1. The Seller undertakes to enable the Buyer to use the services provided by the cosmos-shop.lt online shop under the terms and conditions set out in these Terms and Conditions and in the Online Shop.
7.2. The Seller undertakes to respect the Buyer’s right to privacy of his/her personal information, i.e. to process the personal data provided by the Buyer only in accordance with the procedure set out in Section 2 of the Terms and Conditions and the legislation of the Republic of Lithuania.
7.3. The Seller undertakes to deliver the goods ordered by the Buyer to the address specified by the Buyer in accordance with the conditions set out in Section 9 of the Conditions.
7.4. If the Seller is unable to deliver the goods ordered to the Buyer due to important circumstances, the Seller undertakes to refund the Buyer the money paid within 7 (seven) working days, provided that prepayment has been made.
7.5. If the Buyer has exercised the provisions of Regulation 4.2. the right provided for in point 4.4. the condition set out in Clause 2, the Seller undertakes to reimburse the Buyer within 7 (seven) working days from the date of receipt of the returned goods.
8. PRICES, PAYMENT PROCEDURES AND TERMS
8.1. The prices of the products in the online shop and in the order form are in euros.
8.2. Buyer The Buyer shall pay for the goods by one of the following methods:
8.2.1. by electronic banking through Paysera.lt system or by the methods specified in the Paysera system;
8.2.2. in cash at the time of delivery or by bank card at the time of collection from the parcel terminal;
8.2.3. by bank transfer;
8.3. By choosing the method of payment by electronic banking through the Paysera.lt system, the buyer undertakes to pay immediately. Only after payment for the goods has been received will the parcel start to be formed and the delivery time start to run.
9. DELIVERY OF GOODS
9.1. Delivery of goods to the Buyer:
9.2.The Goods shall be delivered to the specified parcel terminal:
9.2.1. The Buyer undertakes to specify the parcel terminal where he wishes to receive the goods.
9.2.2. The parcel is held at the parcel terminal for 72 hours. At the end of the period, the parcel is returned to the sender.
9.2.3. It is not possible to divert the parcel to another delivery point.
9.3. Delivery of the goods to the address specified by the Buyer:
9.3.1. The Buyer undertakes to specify the exact place of delivery of the goods by selecting the delivery service at the time of ordering.
9.3.2. The Buyer undertakes to accept the goods himself. In the event that the Buyer is unable to take delivery of the goods himself and the goods have been delivered to the address indicated and on the basis of other data provided by the Buyer, the Buyer shall not be entitled to make any claim against the Seller in respect of the delivery of the goods to the wrong entity.
9.3.3. Goods shall be delivered by the Seller or its authorised representative.
9.4. The delivery/transportation fee is based on the amount of the order. For delivery prices, please visit cosmos-shop.lt http:// cosmos-shop.lt /delivery
9.5. The Buyer agrees that in exceptional cases the delivery of the Goods may be delayed due to unforeseen circumstances beyond the control of the Seller. In this case, the Seller undertakes to contact the Buyer immediately to agree on the terms of delivery.
9.6. In all cases, the Seller shall be exempt from liability for breach of the time limits for delivery of the goods if the goods are not delivered to the Buyer or are not delivered on time due to the Buyer’s fault or due to circumstances beyond the Buyer’s control.
9.7. At the time of delivery of the Goods to the Buyer, the Buyer shall inspect the condition of the consignment and the Good(s) together with the Seller or its authorised representative and sign the document of delivery and acceptance. Once the Buyer has signed the handover acceptance document, the handover shall be deemed to have been made in good condition, and there shall be no damage to the goods attributable to defects other than manufacturing defects and no inconsistencies in the composition of the goods(s) (such as can be detected by an external inspection of the goods). If the Buyer notices that the packaging of the delivered consignment is damaged (crumpled, wet or otherwise externally damaged), that the item(s) are damaged and/or that the item(s) are not in the right condition, the Buyer shall note this in the handing-over/acceptance document of the consignment, and shall draw up a free-form certificate of the damage/non-conformity of the consignment and/or the item(s), in the presence of the Seller or his representative. If the Buyer fails to do so, the Seller shall be exempt from liability to the Buyer in respect of any damage to the goods, provided that such damage is not due to a manufacturing defect, and in respect of any non-conformity of the goods, provided that such non-conformity can be ascertained by an external inspection of the goods.
10. RETURN AND EXCHANGE OF GOODS
10.1.Defects in the goods sold shall be rectified, faulty goods shall be replaced and returned in accordance with Art. 11 June the “Retail Trade Rules” approved by the Government of the Republic of Lithuania by Resolution No 697.
10.2. To return the item(s), the Buyer must fill in the return request form and send it to the following email address. info@laurenta.lt.
10.3. The Buyer may exercise the right provided for in Clause 10.1 within 14 (fourteen) calendar days from the date of delivery of the Goods to him by informing the Seller thereof 10.2. In accordance with the procedure set out in point 3 of the Rules.
10.4.The following conditions must be complied with when the Buyer returns the Goods:
10.4.1. the returned product must be in its original packaging in good condition (this does not apply if you are returning a faulty product);
10.4.2. the goods must be in good condition and undamaged by the Buyer;
10.4.3. the goods must be unused and in good condition (this does not apply if you are returning goods that are not of good quality);
10.4.4. the returned goods must be in the same condition as when received by the Buyer;
10.5. The Seller shall have the right not to accept the Buyer’s returns if the Buyer does not comply with the return procedure set out in this Article.
10.6. The right provided for in Clause 10.1 of the Rules may only be exercised by the Buyer, who, according to the provisions of the Law on Protection of Consumer Rights of the Republic of Lithuania, shall be recognised as a consumer, i.e. y. a natural person who seeks to conclude or enters into contracts for purposes other than his or her business, trade, profession or vocation (consumer purposes).
10.6.1. The buyer (consumer) may not exercise the right of withdrawal provided for in point 10.1 of the Regulations where the contract is concluded for:
10.6.2. perishable goods or goods with a short shelf life;
10.6.3. packaged goods that have been unpacked after delivery and are unsuitable for return for health or hygiene reasons;
10.6.4. packaged video or audio recordings or packaged software that have been unpacked after delivery;
10.6.5. newspapers, magazines or other periodicals;
10.6.6. participation in games or lotteries;
as well as other provisions of the Civil Code, 2001. 11 June “Retail Trade Rules” approved by the Government of the Republic of Lithuania Resolution No. 697 and in other cases provided for by other legal acts.
10.7. Goods of unsatisfactory quality or of a quality which the Buyer does not like the shape, size, colour, model or completeness of, shall be replaced or returned in accordance with Art. 11 June the Retail Trade Rules approved by the Government of the Republic of Lithuania by Resolution No. 697, the Civil Code of the Republic of Lithuania and other applicable laws of the Republic of Lithuania.
10.8. In all cases, money for returned goods is paid by bank transfer and only to the payer’s bank account.
11. QUALITY GUARANTEE
11.1. The Goods shall be subject to the manufacturer’s warranty of quality and/or fitness for use, the specific term (duration) and/or other terms and conditions of which, including the exclusion of the warranty, shall be set out in the descriptions of such Goods, on the packaging of the Goods, and/or in the warranty booklets provided with the Goods. If certain types of Goods are not covered by the manufacturer’s quality guarantee, such Goods shall be subject to a two-year warranty under the law and the manufacturer’s commercial guarantee, which shall not limit or restrict the rights of the Purchasers under the Civil Code of the Republic of Lithuania in the event of purchase of goods of inadequate quality.
11.2. If the Buyer purchases Goods of unsatisfactory quality, the Buyer shall have the right to:
11.2.1. require the Seller to remedy the defects in the Goods free of charge; or
11.2.2. require the Seller to replace the defective Goods free of charge with Goods of suitable quality; or
11.2.3. require the Seller to reduce the price of the Goods accordingly; or
11.2.4. unilaterally terminate the Contract and demand a refund of the price paid for the Goods.
11.3. The Buyer understands that the colour, shape and/or other parameters of the Goods displayed on the Website may not correspond to the actual shape, colour and/or other parameters of the Goods due to the technical characteristics of the device used by the Buyer. Therefore, should you require further information, advice or guidance regarding our Goods, please contact the Seller directly by e-mail. info@laurenta.lt.
12. MARKETING MEASURES TAKEN BY THE SELLER
12.1 The Seller reserves the right, at its sole discretion, to introduce and/or withdraw any offers, promotions or changes to the prices of the Goods published on the Website, or to any material or content on the Website, at any time, without prejudice to the Customer’s rights, including under the terms of the Contract, prior to any such change.
13. RESPONSIBILITY
13.1. The Buyer is fully responsible for the correctness of the personal data he/she provides. If the Buyer fails to provide accurate personal data, the Seller shall not be liable for the consequences arising therefrom and shall be entitled to claim direct damages from the Buyer.
13.2. The Buyer is responsible for the actions taken when using this online shop.
13.3. Once registered, the Buyer is responsible for the transmission of his/her login data to third parties. If the services provided by cosmos-shop.lt are used by a third party who has logged into the online shop using the Buyer’s login details, the Seller shall consider this person as the Buyer.
13.4. The Seller shall be exempt from any liability where the loss is caused by the Buyer’s failure to read these Terms and Conditions, despite the Seller’s advice and obligations, when given the opportunity to do so.
13.5. In the event of damage, the party at fault shall compensate the other party for direct damages.
13.6. The Seller shall not be liable for the proper performance of obligations between the Buyer and the Seller’s partners whose services the Buyer orders.
14. MARKETING MEASURES TAKEN BY THE SELLER
14.1. The Seller may, at its sole discretion, initiate various promotions on cosmos-shop.lt.
14.2. The Seller reserves the right, at its sole discretion, to introduce and/or withdraw offers, promotions or changes to the prices of the Goods at any time, without prejudice to the Customer’s rights, including the terms of the Contract.
14.3. Discounts are not cumulative.
15. LOYALTY SYSTEM
15.1. Buyers receive discount points when shopping at cosmos-shop.lt. These points are converted into Euros, which can be used as a discount on the next purchase at cosmos-shop.lt.
15.2. Discount points are equal to 2% of the purchase amount.
15.3. The Seller shall have the right to change the loyalty points system at any time, without cancelling the points accumulated by the customers before the change.
16. EXCHANGE OF INFORMATION
16.1. The Seller shall send all notices in accordance with Article 2.2. in accordance with the procedure set out in Clause 4.1 to the e-mail address provided by the Buyer.
16.2. The Buyer shall send all notifications and questions to. at info@laurenta.lt.
17. USE OF COOKIES
17.1. In order to offer the Buyer or the visitor of the Online Shop the full range of services offered in the Online Shop, the Administrator uses system cookies. Cookies are used to identify a previous visitor to the Online Shop, to determine the language of the Online Shop page, to identify the user’s session and session key, as well as to identify and correct errors in the Online Shop.
18. FINAL PROVISIONS
18.1. These Rules are drawn up in accordance with the legislation of the Republic of Lithuania.
18.2. Relationships arising under these Rules shall be governed by the law of the Republic of Lithuania
18.3. Any disagreements arising from the application of these Rules shall be settled by negotiation. In the event of failure to reach an agreement, disputes shall be settled in accordance with the procedure established by the laws of the Republic of Lithuania.
18.4. The Buyer and the Seller agree that all disputes, claims and/or controversies relating to the Contract or arising out of its performance, breach, termination or invalidity shall be settled by negotiation. If an agreement cannot be reached by negotiation, disputes shall be settled in accordance with the procedure established by the legislation of the Republic of Lithuania, as specified in the Website Use Procedure.
18.5. In case the Buyer disagrees with the Seller’s response to the Buyer’s written complaint, the Buyer may submit his/her request/complaint regarding the goods purchased at cosmos-shop.lt to the State Consumer Rights Protection Authority (Vilniaus g. 25, 01402 Vilnius, email. tarnyba@vvtat.lt, tel. 8 5 262 67 51, fax. (8 5) 279 1466, on the website www.vvtat.lt (as well as to the territorial units of the State Consumer Rights Protection Authority in the districts), or by filling in the application form on the EGS platform https://ec.europa.eu/odr/.
18.6. The Seller has the right to change, modify or supplement the Terms and Conditions of Sale and Purchase of Goods in the manner provided for in the Website Terms and Conditions of Use, therefore, when the Buyer places an order for Goods, the Terms and Conditions of Sale and Purchase of Goods in force at the time of placing the order for Goods will apply. In all cases, the Buyer undertakes to acquaint himself with the Terms and Conditions of Sale of Goods at the time of placing each order for Goods by ticking the link indicating that he has acquainted himself with the Terms and Conditions. The Buyer hereby confirms that he/she has read and understood the Terms and Conditions, including the current version of the Terms and Conditions of Sale and Purchase, in force on the Website at the time of ordering the Goods.
18.7. If you wish to inform Us of a breach of the Terms and Conditions of Sale of Goods, if you have any questions, claims or if you need Our assistance in interpreting or applying the Terms and Conditions of Sale of Goods, please contact Us at. by email to info@laurenta.lt or by post to MB Laurenta Musninkų g. 2-20, Vilnius. We will respond to your written enquiries within 14 (fourteen) calendar days from the date of receipt.