YOU CAN RETURN/EXCHANGE THE GOODS WITHIN 14 DAYS OF RECEIPT OF THE PARCEL.
Please fill in the return form below and send the parcel by Omniva post by entering the parcel code you will receive after filling in the return form.
Return of quality goods in accordance with the Civil Code of the Republic of Lithuania and the Resolution of the Government of the Republic of Lithuania (2014-07-22) on the Approval of the Retail Trade Rules and the Retail Trade Rules themselves.
In the event that the Consumer concludes a contract of sale (hereinafter referred to as the Contract) by means of communication only (distance contract) and is therefore unable to exercise his/her statutory right to inspect the Goods and assess the nature of the services provided prior to the conclusion of the Contract, he/she shall have the right to withdraw from the Contract of sale by giving written notice to the Vendor within 14 (fourteen) days of the delivery of the goods. If the Buyer has purchased several goods under one Contract, the Buyer shall have the right to withdraw from all the goods purchased under one Contract or only some of the goods purchased under one Contract. The period of 14 (fourteen) days for the written request shall start to run from the date of delivery of the goods(s) to the Buyer or his authorised representative and shall not be extended or in any way linked to the transfer or return of the goods to the Seller or to any other person for reasons beyond the control of the Seller.
QUALITY GOODS CAN BE RETURNED WITHIN 14 DAYS IF*:
- the returned product is in its original, clean packaging;
- the product is unused and undamaged;
- the product is in good condition (intact labels, protective films, bags, etc.);
- the returned product is in full working order;
- when returning the product, you must provide proof of purchase. (*time is calculated from the date of delivery to the recipient and cannot be extended)
WHEN RETURNING QUALITY GOODS, THE BUYER IS RESPONSIBLE FOR:
- packaging of goods;
- delivery of the goods (unless the wrong goods have been received)
We may refuse to take back the goods if there have been changes to the appearance of the goods or the packaging that were unnecessary to inspect the goods, including damaged labels, torn protective films and damage to transparent packaging that would not prevent you from exercising your right to inspect.
If damage to the packaging of the goods means that the goods cannot be subsequently disposed of at the same price, without prejudice to the rights of the other Buyer of the goods to purchase new and unused goods, such goods may only be returned by mutual agreement (e.g. if you have agreed to compensate for the difference in the depreciation of the goods).
When returning an e-shop purchase, we will ask you to submit a return form with detailed order information: order number, date, product, price, delivery date. The request must be accompanied by an invoice for the refund.
If you were given an additional discount on your order at the time of purchase and you have returned only part of the items purchased in one order, we may deduct the amount of the discount from the amount of the refund.
In the event that the Consumer concludes the contract of sale in the Seller’s showroom and is able to exercise the statutory right to inspect the goods and to assess the nature of the services provided, his/her request for the return of the purchased goods of satisfactory quality may, for the reasons set out in Article 6.362 of the Civil Code, only be granted if the Seller agrees to accept the goods.
Return of goods in case of purchase of goods of inadequate quality and in other cases, in accordance with the Civil Code of the Republic of Lithuania and the Resolution of the Government of the Republic of Lithuania (2014-07-22) on the approval of the Retail Trade Rules and the Retail Trade Rules themselves.
In the event that the reason for returning the goods is the purchase of a product of inadequate quality, we undertake to replace the inadequate quality product with a product of adequate quality at our own expense, or to refund the money paid for the product, once we have confirmed that the product is of inadequate quality due to the fault of the manufacturer, i.e. there are no identified damages or defects caused by the buyer’s improper use, and that the product has a matching serial number with that of the purchased and the returned product, etc.